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A two-year research project conducted by the IMI has proven that following training in the efficient use of modern estimating technology, Vauxhall Approved Network vehicle damage assessors (VDAs) recorded an average 8% increase in assessment accuracy. (This is a real 8% increase against a control group of VDAs undergoing the same tests but without the training.)
A VDA who reduces supplementary estimates by just 8%-10% could take on one extra assessment per day, up to five per week and 20 per month.
The IMI’s research shows coached VDAs deliver 26% increased KPI in their first year compared to the network average.