Job description Service Advisor, Location: Falkirk "Are you enthusiastic, reliable, organised, and hard working?" "Have you got at least 1 year experience within a dealership working in the service department?" "Are you looking to start a fresh within a new and supportive team?" Responsibilities: - Greet customers and provide them with a positive experience - Listen to customer concerns and address them promptly and professionally - Provide accurate and detailed information about services and products - Upsell additional services or products to customers when appropriate - Schedule appointments and manage service orders - Coordinate with technicians to ensure timely completion of repairs or maintenance - Process payments and handle cash transactions - Maintain customer records and update information as needed Skills: - Strong customer service skills with the ability to effectively communicate and build rapport with customers - Cash handling experience, including processing payments and providing accurate change - Upselling skills to promote additional services or products to customers - Mechanical knowledge to understand and explain vehicle repairs or maintenance - Excellent organizational skills to manage appointments, service orders, and customer records  Job Type: Full-time Schedule: Monday to Friday 8:15 am - 5:30 pm Experience: service advisor: 1 year (required) Licence/Certification: Driving Licence (required) Work Location: In person