JOB PURPOSE Hours: Mon - Fri, 7.30am - 5.30pm. 1 in 4 Saturdays on a rota basis Based at Crawley Audi - The role of the Full Time Workshop Controller is to: Manage the process of optimising workshop resources to meet agreed departmental budgets. Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department. Department/Business/Location: Workshop Reports to: Aftersales Manager Direct Reports: Technicians KEY RESPONSIBILITIES Calculate and manage the effective use of workshop resources for the business. Monitor individual and workshop efficiencies to ensure key performance indicators are met. Plan the distribution of work amongst the team utilising available skills mix. Worth with the Workshop Manager to identify individual training and development needs. Manage liaison between workshop and service reception on customer vehicle progress. Monitor and maintain workshop standards in accordance with brand requirements alongside the Workshop Manager. Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators. Maintain and develop own skills and technical knowledge. Maintain safe working practices and abide by the working rules and standards of the business. Management of internal preparation work from start to finish Skills & Requirements Essential: Competency in numeracy, literacy and IT. Good organisational and leadership skill with the ability to delegate and motivate the team. Strong problem solving and decision-making skills with the ability to work under pressure. Full UK driving licence. Smart appearance. Experience Desirable: Relevant manufacturer experience. The Harwoods Way Harwoods Group is a values led, family owned automotive retail group that was founded in 1931. Our values are lived and breathed by all of our colleagues to enable industry leading customer experience and colleague engagement, as detailed below: We Treasure our people and our customers We challenge ourselves to grow & improve We grab responsibility We run in the same direction as one team We inject energy and fun into our work We are a top 30 automotive dealer group, as ranked by annual turnover on AM100, representing the following brand partners: Bentley, McLaren, Aston Martin, Jaguar, Land Rover, Audi, Volvo, INEOS, BMW & Mini (Service), MAN We operate across 6 counties in the South East of England, namely: Surrey, East Sussex, West Sussex, Kent, Wiltshire, Hampshire With a high colleague engagement score of 72%, Harwoods Group has a real differentiator with our industry leading people development programme, including: recruitment and selection; onboarding; induction; probation; lets talk one to ones; Harwoods Academy; succession and development; colleague recognition After continued growth, we now operate with circa 1,100 colleagues across circa 28 state of the art facilities