We are recruiting an experienced Assistant Service Manager to join our clients busy automotive dealership in Gillingham, Kent. This Assistant Service Manager opportunity offers an excellent platform for an experienced aftersales professional to support our Aftersales Manager, lead the Front of House team and enhance customer satisfaction.
Benefits:
- £35,000 basic salary with an OTE of £40,000
- Company-provided vehicle
- 30 days’ holiday, including bank holidays, with additional entitlement for length of service
- Monday to Friday, 08:00–17:30, with one in four Saturdays and a day off in lieu
- Full training, development and career support
- Discounts on servicing, MOTs, vehicle parts, gym membership and selected retailers
- Life assurance at no cost
Duties:
- As Assistant Service Manager, support the Aftersales Manager with daily service department operations and deputise during their absence
- Take ownership of the Front of House operation and ensure an efficient service reception
- Lead, supervise and support the service team
- Manage customer enquiries, vehicle bookings, service updates and vehicle handovers
- Advise customers on additional work identified through electronic vehicle health checks and video inspections
- Resolve customer concerns and complaints promptly and professionally
- Coordinate courtesy vehicles, including mileage and damage checks
- Ensure quotations, charges and invoices are accurately recorded
- Monitor work in progress and support efficient job completion
- Work closely with our Sales and Service teams to improve retention, performance and profitability
- Maintain company procedures, GDPR compliance and accurate customer records
Requirements:
- Previous experience in an automotive service or aftersales environment
- Experience as an Assistant Service Manager, Senior Service Advisor, Workshop Controller or in a similar supervisory role
- Franchised dealership experience would be advantageous
- Excellent customer service, communication and team leadership skills
- Strong organisation and workload prioritisation abilities
- A proactive approach to resolving customer concerns
- The ability to work effectively under pressure
- Good knowledge of dealership service department processes
- Warranty procedure knowledge would be advantageous
- A full UK driving licence
Individuals for the Assistant Service Manager role will benefit from strong earning potential, comprehensive benefits and genuine career development. If you are an Assistant Service Manager ready to progress within automotive aftersales, we would welcome your application.
Contact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Gillingham and Kent, today to discover more about this fantastic opportunity.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs
