IMI Complaints Process

If you feel you have encountered a level of service that is below both yours and our expectations, you should raise any concerns with us immediately.  This will enable us to address any issues and see this as an opportunity to improve our services.

If you have an issue that cannot be resolved or is a complaint concerning alleged breach(es) of IMI standards or regulatory requirements, you may make a formal complaint as outlined below.

Although it is not possible to provide a definitive list of complaint scenarios, the IMI Complaints Policy outlines the areas that we are unable to take forward in line with the scope of this policy.

Making a complaint against an IMI member or IMI professionally registered individual

All IMI members and IMI professionally registered individuals commit to abide by the IMI Professional Standards.

If it is felt that a member or professionally registered individual of IMI has fallen below the expectation of these standards, you can submit a formal complaint to IMI for review using the online complaints form below.  You must provide evidence to support your complaint.

Making a complaint about an IMI approved centre

All IMI approved centres must have their own complaints and appeals policy which should state clearly how complaints relating to the delivery, including assessment, of IMI qualifications, accreditations or Quality Assured Programmes can be made.  Complainants must first of all go through their centres own process before bringing the matter to the attention of IMI.

If, having exhausting the centres complaints process you are unhappy with the outcome, you can submit a formal complaint to IMI for review using the online complaints form below.  You must provide evidence to support your complaint.

Making a complaint about a service provided by IMI

If you have a complaint about our service the best way to resolved it will usually be to contact the member of staff you have been dealing with.  You can do this over the phone, by email or in writing.

If you feel that this is not the right way to resolve your complaint, or you are not happy with the outcome, or your complaint is about a member of staff, you can submit a formal complaint to IMI for review using the online complaints form below.  You must provide evidence to support your complaint.

Complaints relating to conduct or services relating to end-point assessment delivery should be submitted to IMI for review using the online complaints form.  You must provide evidence to support your complaint.

I wish to make a formal complaint concerning an: