+44 (0) 1992 511521

Mon - Fri 08:30 - 17:00

Workshop Communication Skills

Provided by Institute of the Motor Industry


The way we communicate with other people is important for many reasons. Often disagreements and upsets are caused because communication is poor. This course is about the best ways to communicate in the workplace, positive and negative methods, verbal and written methods and much more. Learners will also gain an understanding of the importance of body language when communicating with colleagues and customers.

Who is the course for?

Vehicle technicians who are just starting out in the industry or those who have been working for some time and want to consolidate their experience.

What will I get out of it?

You will be able to:

- Understand the importance of different types of communication within the automotive work environment, both verbal and non-verbal.

- Understand communication requirements when carrying out vehicle repairs in the automotive work environment.

- Understand the importance of customer relations.


CPD Credit Value         3

Course Format             E-learning

Course Duration           2 hours


For information on dates, venues and booking a place on this course, please register your interest. You can register your interest by clicking the button below and completing the form, or by contacting the Professional Development team:

Tel: +44 (0) 1992 511521
Email: cpd@theimi.org.uk