Job Title: Service Advisor

Location: Farnham

Hours: 7.30am – 5.30pm

Days: Monday – Friday

Salary: £35,000 per annum

Your duties will be supporting the service departments administration/reception and always ensuring complete customer satisfaction. The ideal candidate will have an enthusiastic and confident personality and can work well within a team.

Responsibilities for this Service Advisor role:

Greet customers warmly and assess their vehicle service needs in a professional manner

Explain repair and maintenance work clearly, providing recommendations for additional services through upselling opportunities

Coordinate with technicians to ensure timely completion of repairs and services

Prepare accurate estimates and invoices for customers, including handling cash transactions securely

Maintain detailed records of customer interactions, vehicle history, and service orders

Follow up with customers post-service to ensure satisfaction and encourage future business

Keep the service area organised and ensure compliance with health and safety standardsRequirements of the Service Advisor:

Proven experience in customer service within an automotive or related industry is preferred

Strong mechanical knowledge to understand vehicle issues and communicate effectively with technicians

Excellent communication skills, both verbal and written, with a friendly and professional demeanour

Ability to upsell additional services tactfully while prioritising customer needs

Competence in cash handling and basic administrative tasks

Organised, detail-oriented, with the ability to manage multiple tasks efficiently

A valid driving licence is desirable but not essential; however, a clean driving record is preferredInterested? For more details or to discuss your next career move, contact Macy at Kemp Recruitment on (phone number removed)

Reference: INDMM