- Driving Profit Through Your Front of House
Customer Experience, Vehicle Inspections & Workshop Efficiency
Course Overview
Your front of house team has a direct impact on customer satisfaction, workshop efficiency and business profitability.
This practical one-day course is designed to help Service Advisors and front of house teams understand how their actions influence key workshop performance indicators, improve customer trust, maximise vehicle inspection opportunities and increase authorisation rates.
Delegates will learn how to improve booking quality, support workshop planning, communicate recommendations with confidence and use vehicle inspections to create better outcomes for both customers and the business.
Using real-world examples, group discussions and practical exercises, attendees will leave with actionable strategies that can be implemented immediately within their own workshop.
| CPD Type | Eligibility | Credits |
|---|---|---|
| Professional Register |  |
8 |
| TechSafe | N/A | N/A |
This course is suitable for:
No previous qualifications are required.
Duration 1 Day - 9:30-16:00
Location - Nottingham
Additional Notes
Please contact cpd@theimi.org.uk or call 01992 667941 for more detail and course dates
* Course dates are subject to change and minimum numbers are required on certain courses. A member of the team will be in touch to confirm your booking.
We are running a series of topical webinars to help address the current climate.
1 day
IMI Centre
8
CPD Cr.
N/A
2 days
IMI Centre
17
CPD Cr.
N/A
2 days
IMI Centre
17
CPD Cr.
N/A
1 day
IMI Centre
8
CPD Cr.
N/A
2 days
IMI Centre
17
CPD Cr.
N/A
2 days
IMI Centre
17
CPD Cr.
N/A
