Service Adviser Virtual Workshop - Premium Customer Experience

What do I receive?

Premium Customer Experience – Service Adviser Virtual Workshop

Highly practical and interactive two-part virtual workshops designed to take Service Advisers through the complete customer journey – from the initial booking conversation through to vehicle collection, handover and creating the desire to return.

Across two 60-minute Zoom sessions, participants will explore the moments that matter throughout the customer experience and practice the communication and behaviours that create confidence, trust and a premium experience.

Through energized group discussion, realistic customer scenarios, role-play and practical exercises, Service Advisers will build the skills to:

• Create a strong first impression during the booking call
• Build customer confidence before they arrive at the dealership
• Deliver a warm, professional and personalised vehicle drop-off experience
• Set clear expectations and avoid common customer frustrations
• Handle challenging customer conversations with confidence
• Deliver a memorable vehicle collection and handover
• Create the kind of experience that encourages positive customer reviews
• Build loyalty and give customers a reason to return to the dealership

The sessions would be deliberately designed to be practical rather than presentation-led, with participants actively involved throughout.

The goal: turn every customer interaction into an opportunity to build trust, earn a positive review and create a customer who wants to come back.

CPD Credits

CPD Type	Eligibility	Credits
Professional Register		8
TechSafe	N/A	N/A